Paul M. Dooley, MBA, IT Service Manager, ITIL V3 Expert
Six Trends Driving the Increased Importance of the Service Desk
The landscape in IT service provision is again shifting as we move into 2015. Customers and users are demanding a higher level of customer service, and across many industries, the level of customer service you provide is becoming a competitive advantage. As their organizations enter a more competitive global environment, where choice is merely a click away, IT service providers are realizing that customer service and support must now be an integral part of the release package to compete effectively and retain customers.
Please read the attached whitepaper