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Forrester Report: Navigate the Future of Customer Service in 2014

 
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Forrester Report: Navigate the Future of Customer Service in 2014
by System Administrator - Tuesday, 7 October 2014, 4:04 PM
Colaboradores y Partners

Forrester Report: Navigate the Future of Customer Service in 2014

In the age of the customer, where customers own the relationship they have with companies, delivering customer service in-line with customer expectations becomes a strategic imperative. Changes such as the explosion of digital communications, mobility, and the acceleration of innovation are having a profound impact on customer expectations.
Read this Forrester Report now. You will learn:

 

      • Top 12 customer service trends for 2014 that you must pay attention to in order to deliver customer service excellence
      • The 4 Ps for delivering successful customer service -- pain-free, proactive, personalized, and productive

Please read the attached whitepaper

 

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